Liability Waiver

Last updated: July 31, 2026

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This Waiver and Release ("Waiver") applies to all exterior cleaning services performed by Magnolia Exterior Co. LLC ("Company") for the customer accepting the estimate or invoice to which this Waiver is attached ("Customer"), at the property address identified on that estimate or invoice ("Property"). This Waiver supplements, and does not replace, Company’s Terms and Conditions of Service. By digitally signing or otherwise accepting the estimate or invoice to which this Waiver is attached, Customer acknowledges having read this Waiver and agrees to be bound by it.

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1. Acknowledgment of Pre-Existing Conditions

Customer acknowledges that exterior surfaces, especially on older homes or homes with deferred maintenance, may have pre-existing conditions that are not always visible before cleaning begins. Normal cleaning pressure and chemistry can reveal, or in some cases worsen, damage or wear that already existed. Company is not responsible for pre-existing conditions, including but not limited to:

•  Cracked, loose, or failing mortar and masonry joints

•  Loose, cracked, or previously damaged siding, trim, or fascia

•  Aging, brittle, or already-compromised roofing materials, including granule loss and prior storm damage

•  Deteriorated, cracked, or failed caulking and sealant around windows, doors, and penetrations

•  Pre-existing cracks, spalling, or surface deterioration in concrete, stucco, or pavers

•  Oxidized, chalking, or peeling paint that was already failing adhesion

•  Rusted, corroded, or deteriorated fixtures, screens, gutters, and downspouts

Company will perform a reasonable visual inspection prior to beginning work and will point out visible concerns where practical, but is not liable for conditions that are hidden, not visible from the ground or a ladder, or not disclosed by Customer in advance.

 

2. Water Features, Wells, and Rainwater Collection

Customer is responsible for disclosing to Company, prior to service, the presence of any wells, ponds, koi ponds, swimming pools, rainwater collection systems, or other water features on or near the Property that could be affected by runoff from cleaning products. Company selects eco-friendly cleaning products with reduced environmental impact, but no cleaning process can guarantee zero effect on all water systems, particularly private wells and enclosed ponds. Customer’s acceptance of the estimate to which this Waiver is attached confirms that Customer has disclosed all such features, or that none exist on the Property. Company is not liable for effects on water features that were not disclosed in advance.

 

3. Landscaping and Surrounding Property

Company will take reasonable precautions to protect landscaping, including pre-wetting and rinsing plants near treated surfaces. Customer acknowledges that some plants, particularly those already stressed, diseased, or sensitive to water volume, may be affected by the cleaning process regardless of the products used. Company is not liable for landscaping stress or damage absent gross negligence or failure to follow Company’s own stated precautions.

 

4. Assumption of Risk — Roof and Elevated Surfaces

For services involving roof cleaning or work at height, Customer acknowledges that roofing materials naturally age and lose granules and flexibility over time, and that even careful, industry-standard soft washing may not be appropriate for roofing that is already at or near the end of its useful life. Customer is responsible for disclosing any known roof age, prior repairs, or leak history that may not be visible on inspection.

 

5. General Release

To the fullest extent permitted by North Carolina law, Customer releases Company, its owners, and employees from claims for property damage arising from pre-existing conditions, undisclosed site conditions (including undisclosed water features), or the inherent risks of exterior cleaning described in this Waiver, provided Company has performed the service using industry-standard methods appropriate to the surface. This release does not apply to damage caused by Company’s negligence, gross negligence, or willful misconduct, and does not waive any right or protection Customer cannot lawfully waive under North Carolina law.

 

6. Acceptance

Customer’s digital signature or acceptance of the estimate or invoice to which this Waiver is attached constitutes Customer’s acknowledgment that Customer has read this Waiver, understands its contents, and agrees to its terms as a condition of Company performing services at the Property. No additional signature on this document is required.