Privacy Policy
Last updated: July 31, 2026
This Privacy Policy explains how Magnolia Exterior Co. LLC ("Company," "we," "us," "our") collects, uses, and protects personal information when you visit our website, request a quote, become a customer, or otherwise interact with us. This policy applies to magnoliaexteriorco.com and to information collected in the course of providing services. It does not govern the terms of service themselves; see our Terms and Conditions of Service and Liability Waiver for those.
1. Information We Collect
We collect information you provide directly to us, including:
• Contact information such as your name, property address, phone number, and email address, when you request a quote, book a service, or contact us
• Billing information necessary to process payment for services
• Information you provide if you sign up for our email newsletter or mailing list
• Messages you send us directly, including through our website contact form, email, phone, or social media
We may also collect limited technical information automatically when you visit our website, such as general browsing data (pages visited, device or browser type) through standard website analytics tools, if and when we use them.
2. How We Use Your Information
We use the information we collect to:
• Provide quotes, schedule services, and communicate with you about your service
• Process payment for services rendered
• Send you service-related updates (for example, weather rescheduling or appointment confirmations)
• Send you marketing communications, such as our newsletter or seasonal offers, if you have opted in to receive them
• Improve our website and services
• Comply with legal and tax obligations
We do not sell your personal information to third parties.
3. Photos and Video
Our use of before-and-after photography and video of properties we service is governed separately by our Terms and Conditions of Service, which describes how such media may be used for marketing and quality-assurance purposes and how you may opt out.
4. How We Share Information
We share information only as necessary to operate our business:
• With service providers who support our operations, such as our scheduling and invoicing software (QuoteIQ), payment processors, and email/newsletter platforms, solely for the purpose of providing those services to us
• With our insurance carrier, if needed to process a claim
• For commercial accounts, a certificate of insurance may be shared with a property manager or business customer upon request; this does not include your personal contact information beyond what is necessary for that certificate
• If required by law, subpoena, or to protect the rights, property, or safety of Company or others
We do not share your information with third parties for their own independent marketing purposes without your consent.
5. Email Communications
If you sign up for our newsletter or mailing list, we will only send you communications consistent with what you signed up for. Every marketing email we send will include a clear way to unsubscribe, and we will honor unsubscribe requests promptly, consistent with the federal CAN-SPAM Act.
6. Data Security
We take reasonable measures to protect the personal information we collect, including limiting access to information to what is necessary to operate our business and using reputable third-party platforms (such as our CRM and payment processor) that maintain their own security standards. No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain customer information for as long as necessary to provide services, maintain business records, and comply with tax and legal recordkeeping obligations. If you ask us to remove you from our marketing list, we will do so while retaining any records necessary for completed transactions or legal compliance.
8. Your Choices
You may:
• Opt out of marketing emails at any time using the unsubscribe link in any such email
• Request that we correct inaccurate contact information we hold about you
• Ask what information we hold about you by contacting us using the information in Section 10
9. Children’s Privacy
Our services and website are directed to adults, specifically homeowners and business decision-makers. We do not knowingly collect personal information from children under 13.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at nick@magnoliaexteriorco.com or (919) 446-3040.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The date below reflects the most recent update.