Terms and Conditions | Magnolia Exterior Co.

​

These Terms and Conditions ("Agreement") govern all exterior cleaning services provided by Magnolia Exterior Co. ("Company," "we," "us," "our") to the customer ("Customer," "you," "your"). By accepting a quote, scheduling a service, or allowing Company to perform work on your property, you agree to be bound by these Terms.

 

1. Scope of Services

 

Company provides residential and commercial exterior cleaning services including but not limited to soft washing, pressure washing, roof cleaning, gutter cleaning, window cleaning, concrete and driveway cleaning, and related services as specifically quoted. Services performed are limited to those described in the accepted quote or estimate. Any additional work requested on-site will be quoted separately and requires Customer approval before proceeding.

​

2. Chemistry and Cleaning Methods

​

2.1 Eco-Friendly First. Company’s standard cleaning process uses eco-friendly, bleach-free cleaning products for the vast majority of jobs and surfaces. Eco-friendly chemistry is Company’s default and preferred approach, chosen for its reduced impact on landscaping, pets, and the environment.

​

2.2 Limited Use of Other Products. In some cases, a surface’s condition (such as heavy, long-set staining or growth that does not respond adequately to Company’s standard eco-friendly methods) may require the use of additional products, including sodium hypochlorite (bleach), to achieve an acceptable result. Company does not use these products as a matter of routine and will disclose to Customer, before application, when Company believes a stronger product may be needed for a specific surface, along with the reason. Customer may approve or decline this application before Company proceeds; declining does not entitle Customer to a different outcome than what Company’s standard methods can achieve.

​

2.3 Temporary Discoloration. Customer acknowledges that Company’s eco-friendly cleaning chemistry works by oxidizing organic growth (algae, mold, mildew, lichen). This process may cause a temporary orange or rust-colored discoloration on treated surfaces, which typically fades within 24–48 hours and is not indicative of damage. During extended dry periods, fading may take longer. This is a normal and expected part of the cleaning process and does not constitute a defect in service.

​

2.4 Surface-Appropriate Methods. Company selects soft wash or pressure wash methods, and the appropriate cleaning products, based on the surface type and condition. Customer agrees that Company’s professional judgment regarding appropriate cleaning method, product, and pressure for each surface is final, absent specific written instruction otherwise.

​

3. Property Condition and Pre-Existing Damage

​

3.1 Pre-Existing Conditions. Company is not responsible for pre-existing damage, deterioration, wear, or defects in any surface, including but not limited to: cracked or failing mortar, loose siding, damaged or aging roofing materials, deteriorated caulking or sealant, pre-existing cracks in concrete or stucco, oxidized or peeling paint, and rusted or corroded fixtures. Normal cleaning pressure and chemistry may reveal or worsen pre-existing damage that was not visible or known prior to service.

​

3.2 Inspection. Customer is responsible for disclosing any known fragile, damaged, or unusual surface conditions prior to service. Company will make reasonable visual inspection prior to beginning work but is not liable for damage to surfaces with hidden or non-visible defects.

​

3.3 Landscaping and Plants. Company will take reasonable precautions to protect landscaping, including pre-wetting and covering sensitive plants. However, Customer acknowledges that some plants may be sensitive to water volume, runoff, or extended exposure regardless of chemistry used. Company is not liable for plant stress or damage absent gross negligence.

​

4. Access and Scheduling

​

4.1 Property Access. Customer agrees to provide reasonable access to all areas to be serviced, including unlocked gates, accessible water and power sources if required, and a clear path for equipment.

​

4.2 Weather Delays. Services may be rescheduled due to rain, high winds, freezing temperatures, or other conditions that affect chemical efficacy or safety. Company will make reasonable effort to notify Customer of delays and reschedule promptly.

​

4.3 Pets and Children. For safety, Customer agrees to keep pets and children away from the work area during service and for a minimum of one (1) hour after chemical application, or as otherwise instructed by Company on-site.

​

5. Payment Terms

​

5.1 Payment Due. Payment is due upon completion of service unless otherwise agreed in writing (e.g., recurring maintenance plans, commercial net terms).

 

5.2 Accepted Payment Methods. Company accepts payment via the methods listed on the invoice. A processing fee may apply to credit card payments.

 

5.3 Late Payment. Invoices unpaid after fifteen (15) days are subject to a late fee and may be referred to collections. Recurring service plans with delinquent payment may be suspended until the account is brought current.

 

5.4 Estimates. Written estimates are valid for thirty (30) days. Pricing is subject to change if the scope of work differs materially from what was described at the time of quoting.

​

6. Satisfaction and Remediation

 

Company stands behind the quality of its work. If Customer is not satisfied with the results of a

service, Customer must notify Company within seventy-two (72) hours of service completion. Company will, at its discretion, return to re-treat the area in question at no additional charge if the concern is found to be a deficiency in service rather than a pre-existing condition, normal chemistry process (see Section 2.3), or weather-related delay in results.

 

7. Limitation of Liability

 

7.1 General Liability Coverage. Company maintains general liability insurance. Claims for property damage directly caused by Company’s negligence will be handled through this policy.

 

7.2 Limitation. Except in cases of gross negligence or willful misconduct, Company’s total liability for any claim arising from services rendered shall not exceed the total amount paid by Customer for the specific service giving rise to the claim.

 

7.3 No Consequential Damages. Company is not liable for indirect, incidental, special, or consequential damages, including but not limited to loss of use, loss of income, or diminution in property value.

 

8. Cancellation Policy

 

Customer may cancel or reschedule a scheduled service with at least twenty-four (24) hours notice at no charge. Cancellations with less than 24 hours notice, or a missed appointment where Company arrives and cannot gain access, may be subject to a trip/cancellation fee.

 

9. Recurring Service Plans

 

Customers enrolled in Monthly, Bi-Monthly, Quarterly, or Annual maintenance plans agree to the recurring billing schedule disclosed at sign-up. Plans may be cancelled by either party with thirty (30) days written notice. No refunds are issued for completed service visits.

 

10. Photography and Marketing

 

Company may take before-and-after photographs or video of the property for quality assurance and marketing purposes. Company will not publish images that identify the specific property address or include identifiable people without separate consent. Customer may opt out of marketing use by notifying Company in writing prior to service.

 

11. Governing Law

 

This Agreement shall be governed by the laws of the State of North Carolina. Any disputes arising under this Agreement shall be resolved in the courts of Wake County, North Carolina.

 

12. Entire Agreement

 

This Agreement, together with the accepted quote or invoice, constitutes the entire agreement between Customer and Company regarding the services described. No verbal agreements or representations outside of this written Agreement and the accepted quote are binding.